Contact Alibaba Group Customer Service
How to Reach a Person at Alibaba Group
Customer Service Number:
-
1-408-785-5580US
Customer Service:
-
+8 522 215 5100Hong Kong, China
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+91 224 233 5233India
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+88 626 602 9888Taiwan, China
Alibaba Group Emails:
Alibaba Group Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Alibaba Group Phone Number | 1 (408) 785-5580 |
| Average Hold Time | 00:01:47 |
| Average Calls duration | 2 minutes |
| Most Popular Alibaba Group Email Address | data-protection@service.alibaba.com |
| Alibaba Group Live Agent Availability | 56% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Alibaba Group Customer Service Rating | 2.3 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Request for information, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Alibaba Group | Email, first and last name or phone number |
Contact Information
Alibaba Group Website:
Alibaba Group Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Attention: Legal Department
c/o Alibaba Group Services Limited
26/F Tower One, Times Square
1 Matheson St., Causeway Bay
Hong Kong
Fax: +852 2215-5200
Additional Fax:
Hong Kong, Macao and Taiwan Regions of China and Overseas: +86 571-8376-8429
Other Locations:
699 Wang Shang Rd.
Binjiang District, Hangzhou 310052
Zhejiang Province, China
Fax: +86 571-8981-5505
Level 2, 411 Collins St.
Melbourne, VIC
VIC 3000 Australia
525 Almanor Ave., 4th Fl.
Sunnyvale, CA 94085
United States
Fax:
Summary of Alibaba Group Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alibaba Group?
Request for Information Question:
- “Inquiry about a product”
- “I need help to make order”
- “I am looking for a water treatment purifier machine connected with the robot to pack small bags of water”
Shipping and Delivery Question:
- “Missing packages”
- “I haven’t receive my package of the shirts”
- “Parcel missing”
Payments and Charges Question:
- “Paid for my goods but never received it, the seller doesn't supply with tracking number, I paid $4000 in January 2026. The seller keep telling me that i will receive the package but changes the receiving days.”
- “Abut payment”
- “Dispute unresolved, supplier ignoring took over 30 days to negotiate”
Product/ Service Question:
- “Product concern”
- “Order a replacement”
- “Bought a product, but I’m not sending”
Account Question:
- “My account is grayed out and all the advice does not work”
- “Account issues”
- “Account update”
Refund Question:
- “Refund Request”
- “Refund, order confusion”
- “Refund”
Return/ Replace Question:
- “Need to return”
- “Need to return my order”
- “Receiving incorrect product from vendor, and late orders.”
Staff Question:
- “Very rude vendor”
- “I can't get any customer service”
- “Customer service”
Cards Question:
- “My card was used on this site and unauthorized”
- “Someone stole my card information and bought stuff through you guys”
- “Card transaction”
Activation/ Cancellation Question:
- “I canceled a order but never got credited back to my account in still being charged”
- “Cancel order”
- “Cancell the order i just made”
Website/ Application Question:
- “Scam site”
- “I was scammed by a company while using your website”
- “I bought a sofa chair from One Tree Company from Lily Li, and she never sent all the three dogs to my agent. Also, her app on Alibaba is not working; it is disabled. Loss”
Employment Question:
- “Find job”
- “Apply jobe”
- “Job”
Other Question:
- “Order not placed”
- “Bye one instrument”
- “I would like to oder some stuff”
Compare Alibaba Group Customer Service To
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