Alibaba Group

12 injured 1 death. No accountability for Hydrogen Standards made in China.

Now, Alibaba Trade Assurance are stating on their website the machine was not returned, but, I have attached confirmation from the company stating they have the machine... Lies.

lies lies... Ref Photos below

Subject: Urgent Medical Advisory Regarding Hydrogen Machine SafetySammy,Address a critical matter concerning the safety of hydrogen machines, particularly in light of recent incidents of illness among individuals who used this device.I bought this matter to your attention that individuals have fallen ill subsequent to utilizing hydrogen machines. Dizziness, nausea, abnormal SpO2.

Through extensive testing in clinic, our H2 and O2 teams of EMG engineers has determined that a significant contributing factor to these adverse health outcomes is the presence of condensation within the hydrogen machine.I sent you the Photos.Condensation cannot be faked and can not be from misuse of the hydrogen machine. It is impossible. Hydrogen internal operations are SEALED; therefore, no other oxygen can enter the sealed chamber. The hydrogen machine EMG purchased from your company produced CONDENSATION inside the SEALED water reservoir.

That is not misuse, it’s a problem inside the hydrogen machine during and after use. AFTER USE, means condensation was still being produced even though the machine was turned off, that identifies the problem is inside the Electrical system.This revelation underscores the gravity of the situation and necessitates immediate action to mitigate further risks to public health. Condensation within hydrogen machines poses a serious threat for several reasons, including but not limited to:1. Contamination: Condensation can serve as a breeding ground for microbial contamination, leading to the proliferation of harmful pathogens.

In the Respiratory System, which would induce, Dizziness, nausea etc.2. Degradation of Hydrogen Quality: Condensation may compromise the purity and efficacy of the hydrogen generated, potentially resulting in adverse physiological effects upon inhalation or ingestion including Dizziness, nausea etc.3. Electrical Hazard: The presence of moisture within the machine increases the risk of electrical malfunction or short circuiting, posing a significant safety hazard to users. Including explosion.

That is why EMG operate Hydrogen machines inside rooms that are fitted with GAS ALARM Indicators. If Gas levels reach a potential for explosion the whole electrical system inside the clinic shuts down, and air extraction fans start up.In light of these concerns, it is imperative that all individuals utilizing hydrogen machines take immediate steps to ensure the prevention of condensation within these devices. This may include implementing appropriate ventilation measures, regular maintenance checks, and adherence to manufacturer guidelines for safe usage.Furthermore, I strongly advise against the use of any hydrogen machine that demonstrates a propensity for condensation accumulation, as it poses an unacceptable risk to user safety and well-being.Please treat this matter with the utmost urgency and disseminate this advisory to relevant engineers within your organization. This information is absolutely standard for Hydrogen device usage.

12 people have already died this year from hydrogen Inhalation devices. The Manufactories were held liable.EMG ReportHydrogen inhalation machines, also known as hydrogen generators or hydrogen therapy devices, typically consist of several key components designed to produce and deliver hydrogen gas for inhalation. While the specific design and components may vary depending on the manufacturer and model. EMG will not inspect the common parts found inside a hydrogen inhalation machine: However, here are the basic components in the machines currently being used.

The malfunctioning machine we would believe have the same or similar internal components.1. Electrolysis Chamber Sealed: This is the core component where water (H2O) is electrolysed to produce hydrogen (H2) gas and oxygen (O2) gas. The chamber usually contains electrodes made of materials like platinum or titanium, which facilitate the electrolysis process.2. Water Reservoir Sealed: The water reservoir holds the distilled or purified water that serves as the source for electrolysis.

It is important to use high-quality water to prevent contamination and ensure the purity of the generated hydrogen gas.3. Power Supply Sealed: An electrical power source is required to provide the energy for electrolysis. This may involve a built-in power supply or an external power adapter that connects to the device.4. Control Panel or Interface Separated and Sealed: Many hydrogen inhalation machines feature a control panel or interface that allows users to adjust settings such as hydrogen concentration, flow rate, and operating duration.

It may also include indicators or displays to provide feedback on the device's status and operation.5. Filters Sealed with one way gas output: Some hydrogen generators incorporate filters to remove impurities or by-products from the generated hydrogen gas, ensuring that the gas delivered for inhalation is of high purity.6. Delivery System Sealed with one way gas output: This includes components such as tubing, valves, and masks or cannulas that deliver the hydrogen gas to the user for inhalation. The delivery system is designed to provide a safe and convenient method for administering the hydrogen gas.7.

Safety Features Sealed: Hydrogen inhalation machines may include safety features such as pressure sensors, overheat protection, and automatic shutdown mechanisms to prevent accidents or malfunctions.8. Casing and Enclosure Sealed by Manufacturer: The outer casing or enclosure of the device provides protection for the internal components and may also contribute to the overall aesthetics and durability of the machine.It's important to note that the design and functionality of hydrogen inhalation machines can vary significantly between different models and manufacturers.

Additionally, some advanced models may incorporate additional features or technologies for improved performance and user experience. This hydrogen inhalation machine does not have additional features, language only.

After submitting all the evidence and the fact the Chinese company admitted the machine was faulty, Alibaba refused the refund. Siding with the Japanese company that the machine was misused.

The Chinese company never submitted how the machine was misused. Considering I have 37 years in medical treatments using Hydrogen and Hyperbolic for cancer patients, Alibaba sided with the Chinese company that admitted fraud. I don't understand, how. This means that Alibaba supports fraud from companies using its platform, meaning Alibaba is a co-conspirator in criminal activity.

Home•My Alibaba•All orders•Refunds and after-sales services•Details1.Refund application submitted2.Negotiation in progress3.Case escalated to Alibaba.com4.Resolution reachedWaiting for buyer to submit evidence0Days00Hrs00MinsImportant: Evidence submission is required. You can submit evidence an unlimited number of times before the deadline. To review the evidence submission requirements and case history, click "Activity history". If you do not respond or submit evidence by the deadline, Alibaba.com will step in to review the case.Upload Evidence/ProposalCancelResolution reachedTotal refund amountUSD 1152.00Reason for refundProduct has mechanical malfunctionsReturning the orderYesHave a question?If you have additional questions about the refund, you can do the following:Contact the supplierLearn about processActivity history•(Buyer) Uploaded evidenceDescription:Let me understand this fraud.

1. I notified the company the Hydrogen machine was faulty. within 30 days. Confirmed 2.

Sammy, Confirms the faulty machine bach has faults. Confirmed 3. Sammy, the Company agrees to refund the full amount of $1152 USD. Confirmed 4.

Sammy, Comany arranges for the pickup and return of the machine. Confirmed 5. After the machine was picked up, soon after, Sammy the company refused the refund the money, which they already agreed to. Confirmed 6.

Sammy, the company states misuse of the machine. But, provides no evidence on how to misuse the machine. Confirmed 7. Sammy, The company, without any evidence or proof makes a calm of misuse based on absolutely no knowledge and without demonstrating how the machine could be misused.

Confirmed 8. Alibaba supports Sammy the company without receiving any information from the company or Sammy on how submissions. Confirmed 9. The company has received the machine at their request and has $1152 which I paid for the machine.

Confirmed 10. The Company offers an unacceptable offer that does not cover the damages or time wasted on a simple refund. Confirmed 11. Yet, Alibaba supports this criminal action?

I state criminal as per wire fraud law. Confirmed I request an online video conference with the Alibaba Fraud Manager to discuss this matter. If the current person reviewing this matter can not understand the evidence then the matter needs to be escalated to the ALIBABA MANAGEMENT AND FRAUD DEPARTMENT. All other information from Sammy, the company has been confirmed, supplying documented false and misleading information to the Japan Customs, and UPS, yet this is ignored by Alibaba.

However, the Japan Customs and Japan Tax Office have started an investigation into Alibaba being used as a wire fraud platform seems to be not in the best interest of Alibaba long term. This matter must be escalated to the Alibaba Fraud management and reviewed. As stated, my request.2024-05-06 23:18:33•(Buyer) Uploaded evidenceDescription:NO... Full Refund $1152USD...

The evidence is clear. There was no misuse of the machine. The seller should demonstrate HOW to misuse the machine. Also note the seller has already agreed to refund the full amount, and admitted the machine is faulty.

So, on what legal ground can my refund be reduced or refused.? Ref video, and photos.. RULES. Alibaba Trade Assurance terms Trade Assurance Your actual payment will be fully covered If the product quality does not match the contract or the supplier does not ship the products on time, you can request a refund within 30 days of delivery.2024-05-06 20:57:32•(Alibaba.com) Required buyer to submit evidence•Please do not reply to this email.This mailbox is not monitored and you will not receive a response.

Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there.•Hi P I E Group,•Thank you for contacting Alibaba regarding Trade Assurance order 146730****103****. I am Jessie, and I am glad to be at your service.•The product has quality issues due to improper operation, and the seller is unable to provide a full refund. The seller can only refund $152. Considering your shopping experience I am willing to apply for $200 refund from the platform.

Please kindly note that it needs to be approved first, even though I cannot guarantee the result, but I will strive for it, which means maybe I need more time.•Please reply to us if you are willing to accept $352 refund. If you agree, please reply“yes”on the dispute page and we will process it further for you. •We have done our best. If you don’t agree, I'm afraid we will close the dispute without refund.•Your understanding and cooperation will be highly appreciated.•I look forward to hearing from you soon.•Best Regards•JessieTrade Dispute Mediation Department2024-05-06 19:30:55•(Alibaba.com) Closed evidence submission window2024-05-06 18:06:14•(Buyer) Uploaded evidenceAttachments:UPS.Evidence.Delivery.jpgDescription:UPS notification delivery of Parcel in China.2024-05-06 02:27:46•(Buyer) Uploaded evidenceAttachments:ev09UPS.pngDescription:The hydrogen Inhalation Machine has been delayed due to Shenzhen Weizi Medical Co., Limited, (Sammy) failure to inform UPS of the day, date, and time of pickup.

In addition to supplying false information to Japan Customs. Ref to earlier submissions. Shenzhen Weizi Medical Co., Limited, and Sammy have been notified by email and here of the delayed situation.2024-05-06 00:11:32•(Buyer) Uploaded evidenceAttachments:7d6fd9b29b3a2fd7c8c6c8d0b5d7640b.jpg694a229c570****c6bf721b61fa8d09d.jpgIMG_4308.jpgIMG_4393.jpgIMG_4431.jpg753631d5f89355c9a00de1a5703****a.mov08b07937b61149****c927ea557e4a2d.pdfDescription:Part 2. Condensation produced by a hydrogen machine can pose several dangers: 1.

Risk of Corrosion: Hydrogen gas, when combined with moisture, can form corrosive substances such as hydrogen peroxide. This can lead to corrosion of internal components of the machine, compromising its structural integrity and potentially causing leaks or malfunctions. 2. Hydrogen Embrittlement: Condensation within the machine can contribute to hydrogen embrittlement of metal components.

This phenomenon occurs when hydrogen atoms diffuse into the metal structure, causing it to become brittle and prone to failure under stress, which can lead to equipment failure or rupture. 3. Safety Hazards: Excess moisture within the machine can increase the risk of electrical shorts or fires, especially in the presence of hydrogen gas, which is highly flammable. This poses a significant safety hazard to users and surrounding environments.

4. Reduced Efficiency: Condensation can impair the efficiency of the hydrogen machine by interfering with the proper functioning of components such as filters, valves, or sensors. This can lead to decreased performance, suboptimal hydrogen production, or improper dosage delivery, potentially undermining the therapeutic benefits of hydrogen inhalation. 5.

Health Risks: Contaminants or impurities present in the condensate may be carried into the hydrogen gas stream and subsequently inhaled by users. Depending on the nature of these contaminants, they may pose health risks or exacerbate existing respiratory conditions. Overall, condensation produced by a hydrogen machine can introduce various risks including corrosion, embrittlement, safety hazards, reduced efficiency, and potential health risks. Proper design, maintenance, and operation practices are essential to mitigate these dangers and ensure the safe and effective use of hydrogen inhalation devices.

REF. ATT. PDF The Video shows day 1 of setup and running of the Hydrogen Inhalation Machine.2024-05-06 00:01:12•(Buyer) Uploaded evidenceAttachments:7d6fd9b29b3a2fd7c8c6c8d0b5d7640b.jpg694a229c570****c6bf721b61fa8d09d.jpgIMG_4307.jpg08b07937b61149****c927ea557e4a2d.pdfDescription:PART 1. The assertion posited by the vendor, contending that the purported malfunction of the Hydrogen Inhalation apparatus stemmed from erroneous utilization, lacks substantiation.

Reference to the guidelines delineated in the work titled "Guidelines for the Selection of Hydrogen Gas Inhalers Based on Hydrogen Explosion Accidents," authored by Yusuke Ichikawa et al., sheds light on pertinent considerations. Ichikawa et al.'s study, facilitated by a consortium including MiZ Company Limited and MiZ Inc., among others, and published in reputable scholarly platforms, elucidates essential parameters for the judicious selection of hydrogen gas inhalation devices. By integrating insights from diverse domains including molecular biology, data science, and industrial engineering, their work underscores the importance of adherence to stringent safety protocols and design specifications in mitigating potential hazards associated with hydrogen gas inhalation. Consequently, the attribution of the apparatus malfunction to user error warrants critical revaluation in light of empirically derived guidelines delineated by Ichikawa et al.

It is imperative to clarify that non-medical hydrogen inhalation devices do not generate internal condensation under normal circumstances. However, in the case of the cited hydrogen inhalation machine, two key deviations were observed. Firstly, excessive water was utilized on the hydrogen filter side. Secondly, a consequential outcome of this misuse was the production of an abnormal quantity of internal condensation.

As internal condensation is not a characteristic consequence of improper usage, it is evident that the malfunctioning of the hydrogen inhalation machine is inherent to its design or manufacturing. Thus, it is concluded that the device is inherently flawed and poses a potential hazard to users. References photos and video.2024-05-05 23:55:04•(Buyer) Uploaded evidenceAttachments:ev.pngev1.pngev2.pngev3.pngev4.pngev5.pngev6.pngev7.pngev8.pngDescription:Chargeback Proceedings and Fraudulent Activities by Shenzhen Weizi Medical Co., Limited (referred to as "Respondent") Attention; 1. Shenzhen Weizi Medical Co., Limited, 2.

Sammy This correspondence serves as formal notification regarding impending legal actions against Shenzhen Weizi Medical Co., Limited ("Respondent"), hereinafter referred to as "Sammy," in relation to fraudulent activities concerning a transaction involving a Hydrogen Inhalation Machine. Upon thorough review of the provided information and evidence, it has been determined that Sammy, representing Shenzhen Weizi Medical Co., Limited, engaged in unlawful actions warranting a chargeback procedure through Marchant VISA. As per the terms and conditions outlined by Marchant VISA, Sammy and Shenzhen Weizi Medical Co., Limited shall bear full liability for any additional charges and fees incurred as a result of these actions. Furthermore, Marchant VISA reserves the right to pursue additional legal avenues as deemed necessary.

Based on the Factual evidence Alibaba can not refuse to return the full payment as the evidence has been documented and agreed to by the seller. Shenzhen Weizi Medical Co., Limited now has the machine and our $1152 USD of my money. Thats Fraud.2024-05-05 22:54:08•(Buyer) Uploaded evidenceAttachments:Evidence.Sammy.docxFake information.docxSammy.Evidence 1.docxSammy.evidence.docxSammy.evidence2. Manufactory.Doctor.Comfirmed.Machineisfaulty..docxDescription:FULL REFUND...

USD $1152, the Hydrogen machine was operated correctly. The machine was easy to assemble and easy to operate.. As stated by the company the machine has an internal fault. Communications are very clear, as a result, the company stated that they would refund the full amount of USD$1152.

There was no misuse or operation of this machine. The Hydrogen side filter loss water consistently which is a fault in the machine. Operation method. Attach 2 outside filters, attach H2 and O2 white tubes, and attach to the nasal area.

Use 100% pure water, and start the machine. There were no missed operations of this machine. The machine was faulty. The machine is now returned to the company, as requested by the company.

I will not accept any negotiations, only the original. Return the machine and USD $1152 returned.2024-05-01 23:10:34•(Alibaba.com) Required buyer to submit evidence•Please do not reply to this email.This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there.•Hi P I E Group,•Thank you for contacting Alibaba regarding Trade Assurance order 146730****103****. I am Jessie, and I am glad to be at your service.•The product has quality issues due to improper operation, and the seller is unable to provide a full refund.

The seller can only refund $152. Considering your shopping experience I am willing to apply for $100 refund from the platform. Please kindly note that it needs to be approved first, even though I cannot guarantee the result, but I will strive for it, which means maybe I need more time.••Please reply to us if you are willing to accept $252 refund. If you agree, please reply“yes”on the dispute page and we will process it further for you.•At the same time, you're kindly recommended to negotiate and communicate with seller actively .

If the two parties reach an agreement during the period, please synchronize the results with us.Your understanding and cooperation will be highly appreciated.•I look forward to hearing from you soon.•Best Regards•JessieTrade Dispute Mediation Department2024-05-01 22:45:04•(Alibaba.com) Closed evidence submission window2024-05-01 18:04:25•(Buyer) Uploaded evidenceAttachments:Evidence.Sammy.docxDescription:After explaining to the company about the problems, Sammy check with their company doctor. They stated they are said there would be a problem inside the machine. Note that the Hydrogen filter side consciously loss water. I notified the company soon after.2024-04-30 18:32:55•(Supplier) Uploaded evidenceAttachments:return-1.jpgDescription:As the used machine for import, here we are checking now.2024-04-29 20:48:43•(Buyer) Uploaded evidenceAttachments:IMG_4434.jpgGmail - C-020360**** - Sending a Package_General [ ref_!00DF005wsA.!500KV02iVbZL_ref ].pdfGmail - C-020360**** - Sending a Package_General [ ref_!00DF005wsA.!500KV02iVbZL_ref ].pdfFake information.docxIMG_4437.jpga208****acae83ce3abe1a8e3ae645a0 (1).pngDescription:This company has deliberately delayed the pickup and return of this faulty machine.

In addition, they have supplied false and misleading information to Japan Customs, stating that this machine is a WATER PURIFIER, the weight is 8kg, and the cost was $300, all that was WRITTEN on official government documents. They also supplied a fake number for UPS, they also did not supply a date or day to UPS which made a 7 day delay in picking up the parcel. Japan Custom have contacted me regarding the fake information supplied to Japan Customs for the correct information. We packed the faulty machine as per the Chinese company's instructions.

However, it is like an ongoing SCAM. An email from UPS today confirmed the company did not give them any information. UPS does not service Local Townships, only major cities. I will accept return money of USD $1152...

I would expect Alibaba to take additional action against this company, as fraudulent acts like this ONLY DAMAGE Alibabas image.2024-04-29 05:27:13•(Alibaba.com) Required buyer and seller to submit evidence•Please do not reply to this email.This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there.•Hi •P I E Group,•Thank you for contacting Alibaba regarding Trade Assurance order •146730****103****. I am Jessie, and I am glad to be at your service.•The seller offers two solutions:1. Partial refund of $152, you can keep the product•2.

For a return and refund, you will need to pay for the return shipping cost and customs duties. The seller will refund you $1152 upon receiving the goods.•May I ask if you want to choose 1 or 2?•At the same time, you're kindly recommended to negotiate and communicate with seller actively . If the two parties reach an agreement during the period, please synchronize the results with us.Your understanding and cooperation will be highly appreciated.•I look forward to hearing from you soon.•Best Regards•JessieTrade Dispute Mediation Department2024-04-29 01:26:12•(Buyer) Escalated case2024-04-27 06:34:05•(Buyer) Accepted supplier's solution2024-04-16 00:00:29•(Supplier) Proposed a new solutionResponse:Product has been used or disassembledRefund amount:USD 1152.00Returning the order:YesDescription:when we got the returned machine, we will return you the money back.Attachments:return-1.jpg2024-04-15 20:38:53•(Buyer) Edited refund applicationReason for refund:Product has mechanical malfunctionsRefund amount:USD 1152.00Order received:YesReturning the order:YesDescription:The manufacturer has admitted machine is faulty.Attachments:IMG_4394.jpgIMG_4393.jpgIMG_4392.jpgIMG_4366.jpgIMG_4307.jpgSammy.Evidence 1.docx2024-04-15 20:30:13•(Buyer) Edited refund applicationReason for refund:Product has mechanical malfunctionsRefund amount:USD 1152.00Order received:YesReturning the order:NoDescription:The manufacturer has admitted machine is faulty.Attachments:IMG_4394.jpgIMG_4393.jpgIMG_4392.jpgIMG_4366.jpgIMG_4307.jpgSammy.Evidence 1.docx2024-04-15 20:24:21•(Supplier) Proposed a new solutionResponse:Product has been used or disassembledRefund amount:USD 576.00Returning the order:NoDescription:would you please send the picture and carton size of returningAttachments:return-1.jpg2024-04-15 20:03:58•(Buyer) Submitted refund applicationReason for refund:Product has mechanical malfunctionsRefund amount:USD 1152.00Order received:YesReturning the order:YesDescription:The Hydrogen side output into the side filter, 1. After using the H2 machine EG 30mins x 3 times, we must refill the water level on the H2 side...

On average we refill about 3 litres a day... On our other H2 Machines, this does not happen...This is the first issue.... 2nd issue, 12 out of 12 patients are now experiencing dizziness..... We changed H2 machines all patients have NO DIZZINESS.

3rd. Condensation can be seen in the H2, O2, and main water chambers. This should never happen during or after the use of H2 or O2. Sammy from the manufacturer has confirmed the H2 machine made by the manufacturer (BATCH) is faulty.

Please see the attached evidence on the screenshot in WORD Doc. Before buying this H2 machine I had a video call with Sammy, and I sent her the specifications for the H2 machine to be used. Sammy informed me that this machine was tested before it was sent in me in Japan.

I have spoken to Sammy tonight 150424 by message and she understands and has agreed to the return of the machine. The machine will be packed this week, we are waiting for contact information for transport.Attachments:IMG_4394.jpgIMG_4393.jpgIMG_4392.jpgIMG_4366.jpgIMG_4307.jpgSammy.Evidence 1.docx2024-04-15 03:50:20 Trade Assurance orderCase #100********Order #146730****103****Refundable amountUSD 1152.00Paid amountUSD 1152.00 Refund processLearn about refund process________________________________________

Well Alibaba has not help me resolve the issue they keep on saying that the senior team is still making a decision the seller has told me that because I have asked Alibaba to help me he has slowed down my refund to me and basically saying that he ain't giving me a refund so I have went on to better Business bureau I have made a filed a scam report against the seller and so they sent me a message saying that it's under four investigation and if it has to come to law enforcement that they will get it done it seems like I'm the only one doing any work to give me my refund and it's not working so I'm not happy there's been no update no one is helping me to get my money back from this seller and I'm about to if I have to I'm about to do scam file thru Alibaba because for two weeks now they have told me that it's going it's priority number one it's going straight up to the senior team and everything else for 2 weeks it's been up to Senior team and no one has done anything about it and I'm getting really fed up I'm getting really upset I'm not getting no results or anything and I have even filed a complaint against the seller and nothing