Alibaba Group Reviews and Complaints | alibabagroup.com @ Pissed Consumer

Most helpful review

New Reviewer

Jun 10, 2022 Seyena G

Money fraud

1.0

After I paid $1200 to this company JPGlobalTradingllc (Esther Rivera) they refused to send my item and refused to refund my money I try to open a claim on the website after I uploaded everything I try to submit it's not working at all I tried so many times I tried to upload my proof to this website even it's not working it says error

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#3657267

Location

Jacksonville, Florida

Loss

$1200

Preferred solution

Full refund

New Reviewer

Jun 29, 2022 Bill B Cpt

Discuss drop shipping timetable

Nothing has happened. I want to know an approximate leadtime and then I can set the arrival date on my Shopify page to be more realistic. I want to discuss this as an opportunity and get your opinion.

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#3716444

Location

Tampa, Florida

Preferred solution

Understanding of leadtime needed on footwear

New Reviewer

Jun 28, 2022 Jabier Ixx

Requesting information

1.4

Yes I am a consumer from Ecuador I ordered a vehicle from a company who you advertise they were $11,000 I am getting myself a lawyer I just wanted somehow to know if you guys help me if you guys somewhat are responsible for this company's taking our money who you advertise my number in is Ecuador is 593 099****850 please sir ma'am I am desperately need of some help or guidance to see how I can rescue my money thank you so much God

User's recommendation: If there was a legal department.

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#3714754

Location

Guayaquil, Guayas

New Reviewer

Jun 28, 2022 Michele W Rpv

Never received our scooter

1.0

We Ordered a scooter over a month ago - paid for it - we never received this item - we have left a few messsges for Alibaba and to date no return phone calls from Alibaba - very disappointed in this process and the way things are being handled - or not handled - we will not again in the future order anything from Alibaba - this shine process has been wrong and disheartening - dry disappointed.

User's recommendation: I will not order anything again through them.

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#3712950

Loss

$55

Preferred solution

Either deliver product or full refund

Jun 27, 2022 PissedConsumer3711627 of Palm Beach Gardens, FL

Need to change dimensions on product I ordered & paid for on AmExp

Alibaba advised that they can increase the length of the rails on the golf training putter mirror & include my company logo, which I provided. They gave me an estimate of $9.40 per mirror which includes the 16.5 inches rails & my logo. They advised they will provide me with a mock-up to review & approve before I order additional putting mirrors. Unfortunately my recent order for 100 mirrors, scheduled for delivery by 7/15/22 , will not include the longer rails or logo. I have been very happy with the support provided by your team to accommodate my wishes. I am looking forward to viewing the mock-up & placing additional product. Thank You for your thoughtful follow up.

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#3711627

Location

Palm Beach Gardens, Florida

New Reviewer

Jun 27, 2022 Alma A Rzc

Weak costumer service

2.6

Called several times for a fraud transaction on my account but I couldnt talk to representive each time

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#3710413

Loss

$1972

Preferred solution

Let the company propose a solution

New Reviewer

Jun 26, 2022 Fabrice D Qvl

Scam by Alibaba seller

Hello, I bought 20 PlayStations for $1500 from Mr. Andrea Flagiello sales manager of the company Evoluzione Bagno Srl since March 2022, I never received the equipment and even my refund, which I had sent by Moneygram on the 21st March 2022. I am without follow-up and without a response on their part. Alibaba is unable to protect customers from scams. Thanks

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#3708064

Location

Cedar Rapids, Iowa

Loss

$1500

Preferred solution

Full refund

New Reviewer

Jun 24, 2022 Paul S Fmz

Product was wrong

Product was wrong. It was the right product but the camera holes were off so my phone didnt fit in there like it was supposed to

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#3702817

Location

Oak Ridge, Tennessee

Preferred solution

I would like to get the same product but the right way were the camera matches the holes please

New Reviewer

Jun 23, 2022 Gerald F Ygc

Complaint

1.7

Do not use this site. Horrible customer service and use businesses that are not legit. I have tried to contact Alibaba multiple times, no response. They have closed my complaint. Please do not do business with this site.

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1 comment

Jun 24, 2022 Izell Nkt #2200930

Contact there help line on. 4.0.8.7.8.0.3.5.3.9

0 0

#3699691

Product

Alibaba Website

Pros

Cheap products

Cons

Steal your money
Businesses are fraud

Loss

$3700

Preferred solution

Full refund

Companies Similar to Alibaba Group

New Reviewer

Jun 20, 2022 Sheila D Txq

Refund

I am extremely upset, I have not been able to speak to anyone regarding a refund. I would like someone to contact me either on the Alibaba App or through email sheiladechamps@***.com or through whats app 401-261-****. I have screen shots and I have contacted my back idk why a chargeback dispute has been closed without me receiving a full refund on order number 140299****0102****

User's recommendation: Do your research on these Alibaba Trade Assurance Companies.

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1 comment

Jun 22, 2022 Clair Syh #2199887

Contact there help line on. 4.0.8.7.8.0.3.5.3.9

0 0

#3690749

Location

Providence, Rhode Island

Pros

Being able to contact them

Cons

First time
Full refund
Very poor customer service

Loss

Preferred solution

Full refund

New Reviewer

Jun 20, 2022 Dale L Rtt

Received a Fake

Good day Sirs! I am Dale Kintanar Layese from the Philippines and purchased an item here in the Philippines via Lazada Philippines. I bought an original item which is about 4x more expensive than the imitation item that is available in Lazada Philippines When the more expensive original ordered item arrived, it is the same compared to the very cheap imitation item. Nobody is answering my messages. My return time is running out. The automated instructions is for me to bring the item for return to the courier, which ridiculous.. Please help me..! I already sent messages. A lot of it. You can let them research my order details about this issue.. i left a lot of messages..even to Jacqueline Fuentes of Lazada Philippines. I actually want a replacement. Not a refund. Thank you very much. About the pictures, A1 and A2 are for what I received. B1 and B2 are for my order pictures. My order number is 508277****70345

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#3689512

Location

Cebu City, Cebu

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 20, 2022 Uinise F

Order

Quality not real and overpriced. Have already agreed for refund at the beginning and niw they said I cant refund it anymore

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#3689095

Cons

Hard to reach consumer services for help

Preferred solution

Full refund

New Reviewer

Jun 20, 2022 Chandiran R

To return order

Hi I ordered an iPhone at alibaba but the phone didnot support sim card and its slow. And Its not same in the picture. So I'd like to return the phone. But app doesn't allow me to return the order. So please help me to return the item.

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#3688809

Location

Croydon, England

Preferred solution

Full refund

New Reviewer

Jun 18, 2022 Atalie N Mzh

Refund issues with Turon LLC . They stole my money, and did not ship the vehicles that I purchased.

1.0

Turon Trans LLC stole almost $9000. 00. and did not ship my product.I contacted Toron Trans LLC on the Alibaba website to purchase three vehicles on the 9th of June. Kabir Dimej and negotiated a price for the three cars. We agreed on a price. I wanted Kabir to send me an invoice through Alibaba. He refused. Eventually, I decided to pay him using bitcoin. Then the website didt allow me to continue making the payment on Nexo. he was pressuring him the price by any means, so I sent him two more charges through Zelle. After he got the payments, he said he needed $ 540000 more. I refused. He then pretended to send a tracking number. After a couple of days, he said I needed Import insurance. Again he was pressuring me to get money from me. He asked for $3.600. He has almost $9000.00 from me; he refused to deliver the vehicles and keeps asking me for more money If Kabir Dimej has no intentions of providing the cars for the agreed price. I want him to refund my money without delay. Most of the negotiations took place on the Alibaba website. Dealing with Kabir has been a nightmare. Please ask him to refund my money without delay. Thanks for your anticipated cooperation. Atalie Nicolas

User's recommendation: Make customer service available to consumers to solve issues. It’s hard to reach someone to help with the seller on Alibaba.

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1 comment

Jun 23, 2022 Izell Nkt #2200371

Contact there help desk on 4.0.8.-7.8 0.-3.5.3.9. Same thing happened to me and was resolved.

0 0

#3682621

Location

Bayonne, New Jersey

Loss

$8444

Preferred solution

Full refund

New Reviewer

Jun 17, 2022 Mimoza B Lby

Wrong items send

I bought some clothes and they shipped different items. In the end she blocked me without giving any reason.

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#3679743

Pros

Able to customize certain items

Cons

First time

Loss

$25000

Preferred solution

Full refund

New Reviewer

Jun 17, 2022 Atalie N

It’s. Extremely difficult to reach customer service for Alibaba .

1.0

I contacted Toron Trans LLC on the Alibaba website to purchase three vehicles on the 9th of June. Kabir Dimej and negotiated a price for the three cars. We agreed on a price. I wanted Kabir to send me an invoice through Alibaba. He refused. Eventually, I decided to pay him using bitcoin. Then the website didt allow me to continue making the payment on Nexo. he was pressuring him the price by any means, so I sent him two more payments through Zelle. After he got the payments, he said he needed $ 540000 more. I refused. He then pretended to send a tracking number. After a couple of days, he said I needed Import insurance. Again he was pressuring me to get money from me. He asked for $3.600. He has almost $9000.00 from me; he refused to deliver the vehicles and keeps asking me for more money If Kabir Dimej has no intentions of providing the cars for the agreed price. I want him to refund my money without delay. Most of the negotiations took place on the Alibaba website. Dealing with Kabir has been a nightmare. Please ask him to refund my money without delay. Thanks for your anticipated cooperation. Atalie Nicolas

User's recommendation: Make customer service available to customers to solve issues.

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#3679412

Pros

Broad range of suppliers

Cons

Scamers galore

Loss

$8644

Preferred solution

Full refund

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Price Affordability	2/5
Privacy and Data Security	2/5
Website	2/5
Product or Service Quality	2/5
Diversity of Products or Services	2/5

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